Food Engineering, Food Processing, Research & Development
Provide Technical Solutions and Customer Solutions Engineering Support to meet customer needs and strengthen the Customer Experience; helping to execute our strategy for our US/Canada Sweeteners business. Promote Ingredion’s functional specialty solutions, via phone, face-to-face engagements and through Industry Trade organizations. Provide technical and formulation expertise for a broad range of Sweetener applications.
Reports to: Lead Specialist – Sweetener Customer Solutions
Provides engineering and technical support to both internal and external customers. Provides engineering planning and technical consulting for internal and external transfer facility projects. Advises on transfer facility conformance with regulatory, customer, and company requirements, guidelines, and programs.
Engages customers in identifying “Value Added” packaging, processing and logistics solutions. Provide planning and technical consultation for customer facilities, to sustain and grow existing business and in support of new business opportunities.
Assists customers in troubleshooting product, process and quality issues in support of the use of our ingredient solutions.
Supports internal pilot evaluations and pilot / production scale trials at customers, as needed.
Identifies and collaborates with customers on how they can enhance and improve their product offerings using Ingredion’s technologies.
Utilizes project management skills to plan and manage projects. Understands project priorities and workload to balance multiple demands and deliver projects on time and within budget.
Provides technical expertise and support to customers and internal CSPI team members on a broad range of food and beverage applications, new product development, process improvements or other technical needs. Works with other Go-To-Market team members to develop and grow our Sweeteners business.
Monitors advances in equipment, processing and Customer Solutions engineering / material handling.
Promotes our ingredient solutions and capabilities through article contributions, public engagements and external industry events, trade shows and educational sessions.
Designs and implements new technologies and processes for internal clients and customers.
Develops and maintains working relationships with key technical individuals and other decision makers both internally and at customers. Collaborates with peers, managers and customers to deliver goals.
Collaborates closely with cross functional teams including Sales, Sales Development, Logistics, NA Quality, and Engineering to develop and execute projects to support our customers and business growth. Works with our Global Applications and NA Innovation & Strategy teams to help develop specialty solutions in support of our strategy.
Serves as an active team member, actively seeking and providing feedback and guidance from manager & peers.
BS/MS in Engineering (Mechanical or Chemical Engineering preferred), Food Science or other related discipline with 5 to 10+ years of food processing, plant operations, process engineering experience in the Food & Beverage Industry.
Demonstrated experience in a manufacturing environment with handling systems, heating unit operations, automation, as well liquid and dry bulk process operations.
Knowledge of common food processes, food ingredient functionality and ingredient interactions.
Quality, food safety, and GMP experience is preferred.
Knowledge of Lean Six Sigma and statistical data analysis preferred.
Knowledge of sweetener ingredients and their physical and chemical characteristics, and functionality in applications preferred.
Demonstrated project management skills and experience executing and delivering projects on time. Understanding of how project plans and priorities are set.
Strong collaboration skills, ability to leverage networks within & outside of Ingredion.
Demonstrated ability to work with customers and cross functional teams.
Excellent verbal and written communication skills.
Ability to travel to customers and other Ingredion locations up to 50%.
Ingredion Incorporated is a leading global ingredient solutions provider to the food, beverage, brewing and pharmaceutical industries as well as numerous industrial sectors. We are committed to supplying our customers with quality, innovative ingredient solutions that are on trend and in demand. Headquartered in the Chicago suburb of Westchester, Illinois, we turn corn, tapioca, potatoes and othe...r raw materials into a myriad of ingredients. With more than 11,000 employees around the world, we serve customers in more than 60 diverse markets in over 100 countries.Through strategic acquisitions, organic growth, and innovative research and development, we are providing unique product offerings to growing markets. Our starches, sweeteners, texturants and nutritionals are used by our customers to provide everything from sweetness, taste and texture to immune system support, fat replacement and adhesive strength.Each day, we live our Company Values—Safety, Quality, Integrity, Respect, Excellence and Innovation—so that we may create enduring, mutual value for our customers, business associates, communities, colleagues and shareholders. At Ingredion we want each person to feel part of a globally connected team that’s inspired to achieve.