SCS is looking for a dynamic professional to join our Global Food Safety Initiative Food Safety team. As an Account Manager, you will be responsible for managing accounts and initial operational functions. Primary responsibilities of this position includes scoping projects, managing client relationships, and effectively tracking program revenue with strong attention to detail and professional communication skills, both internally and externally.
Roles and Responsibilities
Leads client services coordination for Food Safety Services from initial step through final client deliverables
Processes all initial and renewal paperwork including, work orders, invoices and ensure timely response
Supports program in providing revenue reconciliations on a quarterly basis
Develops and maintain strong professional relationships with clients
Actively support program in process improvements and efficient client interface
Build relationship with clients and assist in resolving client issues and include Management Team as needed
Work closely with Sales, Certificate Associate and Auditors and schedule audits in a timely manner.
Work closely with Certificate Associate to ensure the certification process has been completed and delivered to the clients in a timely manner.
Respond to inquiries, referrals, and leads from current and prospective clients
Travel to meet clients on an as needed basis
This is an office based job. Sit 6+ hours per day. Keyboarding 6+ hours per day. Must be able to speak and listen in person and on the phone.
The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Bachelor’s degree in a relevant field
3 years’ experience in account management, customer service, project coordination, or similar experience
Experience using MS Office Suite, CRM and online business tools
Expert relationship building skills as well as knowledge of project management techniques and tools
Ability to multi-task and meet deadlines in a fast paced environment
Superior communication skills to communicate professionally with clients, Auditors, and staff.
Scientific Certification Systems, Inc., now doing business as SCS Global Services, is a trusted leader in third-party environmental, sustainability and food quality certification, auditing, testing and standards development.We partner with companies, government agencies, and stakeholders worldwide to identify and drive practices, policies and processes that advance the goals of sustainable develop...ment and give innovators a competitive advantage. Working with capable leaders across the forestry, green building, energy, agricultural, fisheries, and consumer products sectors, we proudly provide services in every corner of the earth. These services are enabling policy-makers, procurement officers, company decision-makers and consumers to make informed decisions based on the highest level of environmental, ethical and quality accountability.We also are playing a leading role in driving the development of national and international leadership standards to create a framework for continuous improvement.