Bojangles’ Restaurants, Inc. has an opportunity for an experienced Senior Quality Assurance Manager to join our team in our Support Center in Charlotte, North Carolina. The position provides direction for field quality management systems, including suppliers’ adherence to written specifications and food safety and is significantly responsible for suppliers’ performance, directing food safety, reporting in the field, and providing communication with suppliers and contractors to coordinate activities throughout the company. You will control and monitor quality management system and publish data and reports regarding company performance against set indicators. Liaises with Bojangles’ Distribution and Supply Chain staff to ensure that the QA system is functioning properly and advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality. Coordinate with suppliers on creating value through variation reduction and lean-sigma techniques.
We are looking for a person that has a specific skill set; someone who has the technical expertise to complement the supply chain with the ability to direct quality efforts, verify, validate, and ensure compliance, develop and align strategy with the company’s expectations. They need to also have a practical application with distribution and at the restaurant level.
Essential Duties and Responsibilities:
Develops relationships and partnerships across all business units.
Uses recognized industry and regulatory practices and procedures to ensure brand protection by validating that all current and potential suppliers to the Bojangles’ Restaurant Distribution system provide products that are safe, conforming and consistent.
Maintains current knowledge of industry best practices, food manufacturing, preparation and handling, and regulatory requirements. Monitors food labeling, safe food production, and safe food handling laws and regulations to ensure Bojangles’ Restaurants are in compliance with such laws and regulations. Advises Director of Quality Assurance of impending or proposed regulatory changes.
Ensures compliance with national standards (i.e., HACCP, FSMA, etc.) and legislation, considering the application of environmental and health/safety standards.
Works with Supply Chain staff to establish and maintain quality assurance requirements for external suppliers and distributors.
Assess and maintain suppliers’ Bojangles’ product specifications.
Writes, edits, compile and maintain all specifications for food and packaging products for the Bojangles’ Brand.
Monitors and enforces QA compliance objectives; ensures targets are achieved throughout all levels of the supply chain; plant, distribution, and restaurant.
Lead with the design, development, and implementation of all quality assurance programs throughout the supply chain (i.e. raw materials, manufacturing, and distribution) for all products in the system.
Manage all activities related to verification of the consistent quality and safety of all products supplied to Bojangles’ Restaurants including, but not limited to plant and distributor facility audits, 3rd party product and facility audits, cold chain compliance, and supplier production reports.
Analyzes supplier production reports and 3rd party audit reports for deviations or variations from Bojangles’ specifications.
Develops, writes, and maintains QA policies and procedures that support the system.
Inspects facilities of manufacturers and distributors supplying products to Bojangles’, ensuring generally acceptable practices of good manufacturing are being employed and manufacturing of Bojangles’ products is done in a clean and sanitary environment.
Approve and/or validate new production facilities that will support the Bojangles’ Supply Chain.
Report and document all changes in manufacturing procedures by any manufacturers (i.e., ingredients, raw material, packaging, etc.).
Regularly conducts product evaluations of Bojangles’ products (approximately 10% of time).
Management of product recall/withdrawals.
Manage the Incident Report Program from report to resolution (approximately 5% of time).
Works with Risk Management if foreign object, illness, or other relative issues occur, providing vendor follow-up and resolution.
Skills and Abilities Required:
Strong ethics and integrity in building personal relationships with all Bojangles’ Restaurant Team Members, Franchise Partners and other key constituents.
Possess a high degree of drive and attention to details with a proven track record of achieving results.
Possess superior communication skills (written and verbal) to effectively interact and support all levels of Associates.
Ability to work with others in a team environment.
Able to take direction and accomplish tasks with minimum supervision, maintain accuracy and meet deadlines.
Ability to function effectively in an environment that requires multi-tasking including lifting up to 50 pounds on occasion, standing long period of time and ability to climb stairs.
Provide leadership and strategic direction to the entire quality function.
Computer Equipment, Software and Work Base Requirements:
Microsoft Word, Excel, PowerPoint, Outlook
Office location is Support Center, Charlotte, NC
Travel will be required
Four year college degree
Five plus years of quality assurance management experience in the food industry; quick service restaurant/franchise operation/ foodservice distribution experience preferred
Minimum of three years of experience performing quality assurance audits and/or validation in food manufacturing facilities and distributors
Experience in Quality Assurance department – including but not limited to Food Safety, Full Traceability, Social and Animal Welfare.
Demonstrated success in ability to be concise, clear and influential with RTB and Project initiatives, presentation, with a focus on consistent and concise message delivery
Able to work effectively across many internal functional groups to optimize product offerings and issue resolution
Excellent interpersonal and communication skills with ability to build team and teamwork for business proprieties and deliverables
Green belt certified in lean-6 sigma methodology
Ability to manage multiple projects concurrently
Strong relationship-development skills resulting in long term mutually beneficial client – customer relationships
Self-motivated; able to work both independently to complete tasks and respond to department requests and timelines
Ability to collaborate with others to utilize their resources and knowledge in identifying quality, efficient and effective solutions
Strong leadership skills; ability to drive and motivate team to achieve results
Ability to work in a time-sensitive and high volume environment
Tenacious ability to drive work load both independently and collaboratively toward the successful attainment of department and system goals with project completion dates or before
Ability to identify key industry suppliers and manufacturer contacts
Capable to communicate project and status updates to team and cross-functionally to ensure alignment
Solid strategic and problem solving skills to effectively and efficiently influence decision making during negotiation process
Ability to adapt to change with a positive attitude
Professional, courteous, reliable and mature
Essential to partners with Quality Assurance to ensure food safety and quality standards are being delivered
Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines
Willingness to embrace on-going change to support the Brand, Growth and System Initiative / Priorities
Supports current readily available and changing future state technology “off-shelf”, customized technology Bojangles’ Restaurants, Inc. offers a competitive salary and benefits program. Submit your resume for consideration.
(Examples but not limited to: Apple/Android, Microsoft devices, and all future state evolution of technology available) BellTower and FoodLogiQ.
Submit your resume to email@example.com for consideration.
EOE/Drug free workplace
About Bojangles' Restaurants, Inc.
Founded in 1977 in Charlotte, N.C., Bojangles'?, Inc. is a highly differentiated and growing restaurant operator and franchisor dedicated to serving customers high-quality, craveable food made from Southern recipes. Bojangles'? prepares all of its proprietary menu items from scratch and there are no microwaves in its restaurants. A special blend of seasonings gives the food its unique Bojangles'? flavor. The restaurants core menu features Bojangles’ famous chicken, made-from-scratch buttermilk biscuits, flavorful fixin’s and Legendary Iced Tea® steeped the old-fashioned way. Bojangles’ broad breakfast menu is served fresh all day, every day and features biscuit sandwiches such as Cajun Filet, steak and country ham. Bojangles’ menu also features unique fixin’s such as Dirty Rice, Cajun Pintos and Green Beans. First franchised in 1978, Bojangles'? has more than 700 locations throughout the southeast U.S. For more information, visit www.Bojangles.com.