Food Safety & Defense, Quality Assurance, Quality Control
4 Year Degree
As a Customer Relations & Technical Compliance Specialist with One Source Food Solutions you will be responsible for fulfilling day-to-day operational execution requirements for the needs of multiple accounts in the Food & Beverage Industry. The Customer Relations & Technical Compliance Specialist will work directly with customers and multiple producers on a daily basis. With a technical documentation focus, this individual will be responsible for keeping up to date with Food and Beverage Trends, in addition managing the company’s compliance to these new rules and organizing the company digital file database. They will be accountable for building internal relationships with the accounts, manage current process flow for order execution, and proactively seek out customer solutions. The role will be responsible for entire order completion, from processing received purchase orders to invoicing our end customer. In addition, this role will partner with the Operations Manager to provide strategic information and feedback to exceed customer’s expectations and maximize our opportunities. This position will be based in our Ridgefield, WA office. This is a full-time position with complete medical, dental, vision, retirement plan, etc.
This position is responsible for managing day-to-day operations for the his/her assigned Account Portfolio, including, but not limited to:
Technical Documentation Responsibilities
Comprehend & maintain current & accurate technical documents (i.e. product specifications)
Submit & resolve quality claims
Understand plant sanitation, pest control, product analysis, etc.
Basic quality assurance and food safety program elements
Understanding and maintenance of 3rd Party audit and inspections documents
Understanding of and customer communication for HACCP and allergen programs
Understanding of and customer communication for NLEA requirements
Knowledge of Quality Assurance data to measure product quality performance
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
Provide quality service and support in a variety of areas including, but not limited to: order entry & fulfilment, billing, invoicing, and arranging transportation for shipments
Manage the pricing, quality, service and contract compliance with multiple producers
Develop and implement standard operating procedures for internal and external relationships
Update, create, compile reports to analyze the customer’s situation
Bachelor’s Degree or 2+ years managing customer accounts (preferred)
Familiarity with QuickBooks® (preferred)
Food & Beverage Industry QA Technical Documentation experience (preferred)
Effective communication skills & strong customer service skills
Attention to detail and accuracy & ability to multi-task
Possess a strong work ethic & team player mentality
Strong decision making & analytical abilities
Ability to prioritize & manage time
Capacity to handle issues & unpleasant customer situations
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
**Please Provide Excel & PowerPoint Work Samples if able
About One Source Food Solutions
One Source Food Solutions is a food industry supplier & customer resource located in Ridgefield, WA. As an extension of our processors, we offer quality food products combined with exceptional customer service. While supplying an extensive customer base (industrial, food service & retail) with a wide array of quality food products, we also provide resources such as warehousing, logistics solutions and inventory management.
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