We are currently looking for an Account Manager. This position is responsible for maintaining, managing and growing the Sensory and Consumer Insights Program executed at the client’s onsite research center. The primary role is to guide the descriptive analysis/sensory testing facility, program and staff and to work with client lead and cross-functional partners to ensure first class planning, execution and analysis. The AM role also includes understanding and developing the consumer research program; maintaining lasting, trust-based relationships with clients and ensuring client satisfaction through meeting their research objectives and needs. The AM will be proactive, consultative and be responsible for revenue and growth targets, working with the dedicated team to achieve them.
The Account Manager will guide development of the Partnership Solutions program by being the primary point of contact for our client and for all things related to the partnership: improve efficiency, effectiveness and client satisfaction; provide the highest quality of research and ensure innovative and effective methods are used to design, execute, analyze and interpret research. 25% of the AM’s time will be dedicated to partnering with the Curion Account Director and Global Sales Director to grow the offsite consumer research program.
Manage a dedicated onsite team of researchers such as, sensory (descriptive) panel leaders and technicians.
Work with the client lead and cross-functional partners to manage the sensory program and develop research plans.
Coordinate internal PS and external Curion resources to ensure quality and timely delivery of results.
Work with the Curion Account Director to grow the offsite consumer research program
Develop learning research plans with clients
Stay current with company offerings and industry trends
Act as a subject matter expert, consultant and advisor on research methodologies
Be a mentor to developing team members by encouraging curiosity and growth
Attend all meetings that pertain to major decision making for all projects.
Ensure ongoing monitoring of program management, including project planning, issue resolution and budget management
Provide thought leadership across all client's sensory functions
Act as the project lead for advanced projects
Recommend proper methodology and research paths
Set in place testing protocols according to best practices
Explore and implement new and innovative methodologies to address unmet business needs
Develop study testing plans, perform data analysis and craft reports
Present findings to client
Provide technical direction and mentoring to other professionals on staff;
Able and willing to work flexible hours to accommodate research execution needs.
Determine appropriate use of any of Curion’s added-value support (e.g., recruiting, statistical, analytical, design, etc.)
Qualifications - Required:
Minimum 6+ years of Consumer Research and Sensory Science project experience
Bachelor’s degree in Sensory Science, Food Science, Psychology, Neuroscience, or related field. MS/PhD is preferred
4+ years in project team leadership function/role or management
Strong experience in Sensory and Consumer Research for Productivity and Innovation
Experience in a managing sensory programs across various categories
Proficiency in statistical analysis for sensory science
Strong coach and mentor
Experience overseeing budgets and expenses
Ability to understand client needs, and negotiate costs and services
Experience developing internal processes and filing systems
Excellent written and verbal communication skills
Strong experience effectively collaborating across levels and functions
Proven success multi-tasking in a fast-paced environment
High degree of ownership, accountability, and professional commitment
Qualifications - Preferred:
In-depth knowledge of technical tools and resources to support, enhance sensory testing (DDE software, analysis packages, etc.)
Experience with fragrances
Curion is a leader in sensory and consumer product research and serves Fortune 500 and other blue-chip customers in the food & beverage, personal care, fine fragrance, and home & fabric care industries. In 2019 alone, the company tested 127,000 consumers in its facilities in San Francisco, Chicago, Dallas, and New York metropolitan areas. Curion's insights provide data such as: product readiness for launch, consumer purchase decision process, competitive landscape and more to its clients. The result of a merger between Q Research Solutions and Tragon Corp., Curion brings a wealth of knowledge and experience to the consumer and sensory science industry. The company pioneered many of the sensory methodologies considered industry standards today, including Quantitative Descriptive Analysis (QDA)® and Partnership Solutions (PS).