At Curion, we are embarking on a period of great transition and growth driven by increased efficiency and productivity. To establish ourselves as the provider of choice for sensory and consumer product testing, we are looking for a professional who knows the industry and can connect with clients—from sensory scientists to consumer insight professionals in large CPG companies. We are currently looking for a Director of Client Services to be the leading force that fuels our growing client relationships in our West regional market. The ideal person will have proven experience establishing and expanding client relationships, identifying competitive threats and ensuring customer satisfaction within your accounts. You’ll be a proactive and curious member of our growing account management team, responsible for revenue targets and engaging your dedicated team to achieve them.
Regionally based Account Managers will be provided with a portfolio of clients, with the responsibility to grow the business with that portfolio. In order to drive growth within their given portfolio, it is expected that the account manager will develop lasting, trust-based relationships with their respective clients
Ability to indirectly manage a dedicated team of researchers such as, sensory technicians, food scientists, project managers, etc.
Coordinate internal and external resources to ensure quality and timely delivery of results
Stay current with company offerings and industry trends
Act as a subject matter expert, consultant and advisor on research methodologies
Develop learning plans for clients and industry organizations
Be a mentor to developing team members by encouraging curiosity and growth
Support and solve problems for clients by understanding and exceeding their expectations
Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
Participate in brainstorming, office activities, staff meetings and client meetings, researching and assisting with program development for existing clients and new prospects
Follow-up with clients regularly to ensure needs are being met and identify opportunities for growth.
Maintain a database of existing clients and prospects within our existing client base
Skills and Qualifications
Experience in identification and application of core sensory and consumer research tools to drive product guidance and validation
Experience in the interpretation and use of advanced statistical data, DOEs, Category Appraisals, Benchmarking, Drivers of Liking, multi-variate analysis etc.
Experience working with external vendors to run quantitative and qualitative consumer testing for guidance and validation
Ability to translate research results into insights to support client learning objectives
Excellent planning and project management skills
Bachelor’s Degree in Sensory, Food Science, Psychology or related field
Experience in managing multiple projects at various stages of completion and the support team from beginning to end
Ability to understand client needs, and negotiate costs and services
Proficiency in Microsoft Office and CRM software, with aptitude to learn systems
Master’s or PhD degree in Sensory, Food Science, Psychology or related field
Experience overseeing budgets and expenses
Experience developing internal processes and filing systems
Additional Salary Information: Base + Commission
Curion is a leader in sensory and consumer product research and serves Fortune 500 and other blue-chip customers in the food & beverage, personal care, fine fragrance, and home & fabric care industries. In 2019 alone, the company tested 127,000 consumers in its facilities in San Francisco, Chicago, Dallas, and New York metropolitan areas. Curion's insights provide data such as: product readiness for launch, consumer purchase decision process, competitive landscape and more to its clients. The result of a merger between Q Research Solutions and Tragon Corp., Curion brings a wealth of knowledge and experience to the consumer and sensory science industry. The company pioneered many of the sensory methodologies considered industry standards today, including Quantitative Descriptive Analysis (QDA)® and Partnership Solutions (PS).